1. What is NovelSprout?
NovelSprout is a digital learning platform that provides curated educational eBooks, guides, and digital resources focused on personal growth, digital marketing, and online skills.
2. Are these digital products legally sold?
Yes. All products sold on NovelSprout are distributed under sale, distribution, or commercial usage rights provided by original creators or licensing partners.
3. Do I receive a physical book?No. All products are digital downloads (PDFs or digital formats). No physical items are shipped.
4. How will I receive my purchase?
After successful payment, you’ll receive an instant download link on the checkout page and via email.
5. What if I don’t receive my download link?
Please check your Spam/Promotions folder first.
If you still don’t find it, contact us at support@novelsprout.com with your Order ID.
6. Can I get a refund?
Due to the nature of digital products, refunds are not provided once the product is downloaded, except in cases of duplicate payment or technical error.
7. Can I resell or share these products?
Resale or redistribution rights vary by product. Please refer to the individual product description for exact usage rights.
8. Is my payment information secure?
Yes. All payments are processed securely through trusted payment gateways. NovelSprout does not store your card or banking information.
9. Who can I contact for support?
You can reach us anytime at support@novelsprout.com. We usually respond within 24–48 hours.
💳 Payment & Billing FAQs
1. What payment methods do you accept?
We accept payments through secure payment gateways, including debit cards, credit cards, UPI, and other supported methods depending on your location.
2. Is it safe to pay on NovelSprout?
Yes. All payments are processed through trusted, encrypted payment gateways. NovelSprout does not store your card or banking details.
3. Will I receive a payment confirmation?
Yes. After successful payment, you will receive a confirmation email along with your download access.
4. What should I do if my payment fails?
If your payment fails but money is deducted, please wait a few minutes and check your email. If the issue persists, contact support@novelsprout.com with transaction details.
5. Are there any hidden charges?
No. The price shown on the checkout page is the final price. Any applicable taxes or gateway fees are clearly displayed before payment.
6. Can I pay using international cards or wallets?
Yes, international payments are supported based on the payment gateway availability and regional regulations.
IMPORTENT
1. How long do I have access to my purchase?
You receive lifetime access to your purchased digital product unless otherwise stated on the product page.
2. Can I download the files more than once?
Yes. You can re-download your files anytime using your original download link or by contacting support.
3. What file formats are included?
All products are delivered digitally, primarily in PDF format. Product details are listed on each product page.
4. I didn’t receive my download link. What should I do?
Please check your spam or promotions folder. If you still can’t find the email, contact support@novelsprout.com with your order ID.
5. My download is not working. How can I fix this?
Try using a different browser or a desktop device. If the issue continues, contact our support team and we’ll assist you promptly.
6. Do I need an account to make a purchase?
No account is required unless specifically mentioned. You’ll receive access immediately after checkout.
7. Is my personal information secure?
Yes. We respect your privacy and do not share or sell customer data. All payments are processed securely.
8. What is your refund policy?
Due to the digital nature of our products, refunds are only provided in cases of technical issues or duplicate payments. Please review our Refund Policy for details.